The Disputes section in the Nomupay Dashboard provides visibility into disputes and chargebacks raised against transactions on your account. From this section, you can view dispute details, reason codes, current status, and related notifications.
Viewing Disputes
The Disputes list displays all disputes associated with your merchant account. Filters can be applied to narrow results by criteria such as date range, status, or dispute type.
Each dispute entry includes key information to help you quickly understand what has occurred and whether any action may be required.
| Post Date | The date the dispute was received and recorded. |
| Respond By Date | The recommended date for responding to a dispute. Please consult your acquiring terms/guidance for confirmation. |
| ARN | The Acquirer Reference Number associated with the disputed transaction. |
| Transaction ID | The unique identifier of the transaction linked to the dispute. |
| Case Reference | The reference assigned to the dispute case by the scheme or acquirer. |
| Reason Code | The code explaining why the dispute was raised. |
| Dispute Description | A brief description of the reason code. |
| Clearing Institute | The card scheme or clearing network associated with the dispute (for example, Visa or Mastercard). |
| Risk Type | The risk or dispute category, such as PREA, CBK1, or TC40. |
| Item Type | The dispute or chargeback event type, such as First Chargeback, Reversal, VCR Pre-Arbitration Response, or TC40. |
Dispute Notification Types
Disputes can appear in the Dashboard as different notification types, depending on the dispute stage and how it was raised. These notifications help indicate whether a dispute is informational, actionable, or part of an ongoing chargeback process.
Detailed explanations of dispute and chargeback notification types are available in the Dispute & Chargeback Lifecycle guide.
Responding to Disputes
The Disputes section is used for monitoring and reviewing disputes only. Evidence submission and response handling are managed outside of this view. Instructions on how to respond to disputes, including required timelines and supporting documentation, are covered in the Dispute Procedure guide.
Notifications & Alerts
Dispute notifications can be sent by email and configured through Notification Settings in the Dashboard. This allows you to control which users are alerted when disputes are raised or updated.
For guidance on managing notification recipients, see the Merchant Settings guide.